At Kigali Digital Hub, we are committed to providing transparent and straightforward payment processes, ensuring our clients understand the terms of service. Please take a moment to read our policies regarding payments and refunds before making a purchase or engaging our services.

1. Payment Terms

Payments for our digital marketing services, including website development, SEO, and social media management, are due according to the specific terms agreed upon in your contract or invoice. Below are the key aspects of our payment terms:

  • Upfront Payments: For most services, we require an upfront payment or a deposit before work begins. This amount will be outlined in the contract.
  • Payment Methods: We accept payments via bank transfers, credit/debit cards, and other methods as specified in the invoice. All payments should be made in the currency specified on the invoice.
  • Late Payments: If payments are not made on time, we reserve the right to suspend services until payment is received. Late payments may also incur additional fees or interest, as outlined in the agreement.

2. Invoicing

Once an agreement is reached, we will issue an invoice based on the services and scope of the project. The invoice will include a breakdown of the services, the total amount due, and payment deadlines.

  • Project-based Services: Invoices for project-based services (such as website development) will typically be issued at key milestones, with a final invoice upon project completion.
  • Ongoing Services: For ongoing services like SEO and social media management, invoices will be issued on a monthly or quarterly basis, depending on the service agreement.

3. Refund Policy

We aim to deliver the highest level of satisfaction with our services. However, if you feel that the service does not meet your expectations, our refund policy is as follows:

  • Service-based Refunds: Due to the nature of digital marketing and website development services, refunds are generally not provided once work has commenced. However, refunds may be considered under specific circumstances and will be at the sole discretion of Kigali Digital Hub.
  • Project Cancellations: If you wish to cancel a project after payment has been made, any refunds will be determined based on the amount of work already completed. The initial deposit or payment for services rendered may not be refundable in such cases.
  • Ongoing Services: If you have subscribed to ongoing services such as SEO or social media management, and wish to cancel, you must provide written notice at least 30 days prior to the next billing cycle to avoid being charged for the upcoming period. No refunds will be issued for the period that has already been paid for.

4. Non-refundable Deposits

Certain services may require a non-refundable deposit to secure our time and resources. This deposit will be clearly outlined in your contract or invoice. By making this payment, you acknowledge that the deposit is non-refundable under any circumstances.

5. Disputed Charges

If you believe there is an error with your invoice or payment, please contact us immediately to resolve the issue. We will work with you to investigate and correct any discrepancies.

6. Contact Us

For any payment-related inquiries or to discuss refunds, please reach out to us through the contact information provided on our website. We are here to help clarify any questions you may have.

We strive to make the payment and refund process as seamless and fair as possible. Thank you for trusting Kigali Digital Hub with your digital marketing needs.